Help Center

Yes, you can find our size chart by clicking here.

We always suggest ensuring you have had a look at our sizing page before placing an order.
If you still feel as though you are in between sizes, we suggest sizing up. See our sizing page for details. Also remember, we offer FREE Exchanges* just in case!

Our apparel ranges from XXS–XXL, with expanded sizing on the way. Skirts come in two lengths — Short (42") and Standard (45") — so you can find your perfect fit. Sarees are pre‑pleated and available in two inclusive sizes: XXS–M and M–XXL.

Find your perfect fit here.

All our blouses can be taken out 1" out on both sides which opens the blouse to one size larger if need be.

Click here to learn more on how to do so.

Please note that altered blouses are not returnable or exchangeable.

All of our items are in stock and ready to ship which means we cannot make any customizations. If you have any questions about sizing, please visit our sizing page.

We proudly ship worldwide to any location serviced by Fedex.

Please note—we cannot deliver to P.O. Boxes. Use a valid residential or business address to ensure your order arrives quickly and securely.

We don’t ship to P.O. Boxes. Please use a residential or business address so your order gets to you quickly and securely.

All of our pieces are in stock and ready to ship and we process all orders within 1 business day!

CANADA & U.S.A

• Standard Shipping: 3–9 Business Days
• Express Shipping: 1–3 Business Days
• NEW! Overnight Express: 1 Business Day

INTERNATIONAL

• Standard Shipping: 7–14 Business Days
• Express Shipping: 3–7 Business Days

IMPORTANT NOTES

• Most couriers do not deliver on weekends.
• Overnight Express orders are delivered the next business day (weekdays only) from the date of fulfillment.
• The Saree Room will purchase a Standard, Express or Overnight Express Shipping label with our shipping carrier based on your selection at checkout, but delivery is subject to carrier performance and not guaranteed by The Saree Room.

EXCHANGE SHIPPING TIMELINE:

• Once an exchange order is created, it will be shipped via Standard Service to your location by default
• Canada and USA: 3-9 Business Days
• International: 7-14 Business Days
• Upgrades to Express Shipping can be accommodated (but not guaranteed) upon request prior to order fulfillment (email customer service at info@thesareeroom.com to arrange)

CANADA

• FREE: Standard Shipping on orders $150CAD+
• $9.95CAD: Standard Shipping on orders under $150CAD
• $14.95CAD: Express Shipping 1-3 Days
• $35.00CAD: Overnight Express (Weekend Delivery Only) - Will ship overnight from fulfillment date.

USA

• FREE: Standard Shipping on orders $150USD+
• $11.99USD: Standard Shipping on orders under $150USD
• $14.99USD: Express Shipping 1-3 Days
• $39.99USD Overnight Express (Weekend Delivery Only) - Will ship overnight from fulfillment date.

INTERNATIONAL

• FREE: Standard Shipping on orders $150CAD+
• $16.99CAD: Standard Shipping on orders under $150CAD
• $24.99CAD: Express Shipping 3-7 Days

EXCHANGES

• Exchanges receive FREE Standard Shipping, regardless of order value
• Please reach out to us via email to upgrade to Express Shipping if you have a time constraint (see rates above)

If a package is refused or the carrier cannot deliver it after multiple attempts, they will notify us. We will then reach out to you at the email address provided on your order.

If we do not receive a response within 3 business days, we will allow the carrier to return the package to us.

Once the package is returned to our facility, we can resend it — however, you will be responsible for both the return shipping fee and the new shipping fee to have it shipped again.

Please note that no refunds or store credits are issued for refused or unclaimed packages.

We proudly offer an industry leading 15 Day Return Policy and FREE Exchanges [Only applicable to orders placed from Canada & the U.S.A]. For more details, please visit our Return & Exchanges Policy Page.

Please note that only one return request can be processed per order. Be sure to include all items you wish to return in a single submission.

To guarantee the safety of your package, we proudly offer, TSR Package Protection to cover lost, stolen, and damaged items. By unselecting this, you are opting-out of this premium protection at your discretion.

All orders are shipped using Fedex or Flashbox. While we cannot control the delivery of packages after the items have been picked up by the courier (in the very rare case that the courier loses or damages a package), all customers who have opted-in for TSR Package Protection will be compensated with store credit or a reship, please see terms here.

Any lost or stolen packages for orders without TSR Package Protection are not the responsibility of The Saree Room. Please contact Fedex or Flashbox to resolve any issues.

If you added our TSR Package Protection along with your order, then our customer service team will take care of it for you! Please refer to this page for more information. In cases TSR Package Protection wasn’t added, once your package leaves our warehouse, we no longer have control over the delivery. Please contact the carrier with your tracking number in order to get an update. If the carrier does not have any updates or has deemed your package lost please contact us immediately at info@thesareeroom.com and our team will be happy to help escalate the case with the carrier.

We apologize for the inconvenience, please contact us immediately at info@thesareeroom.com and we will resolve the issue immediately. 

We apologize for the inconvenience, that only happens with less than 0.02% of all our products. Please visit our Returns Policy Page to process a FREE exchange for the damaged item.

If your items are final sale, please email info@thesareeroom.com with images of the damaged items and our customer service team will be happy to help.

We apologize for the inconvenience, that only happens with less than 0.32% of all our products. Please visit our Returns Policy Page to process a FREE exchange for the wrong item.

To track your order, please click here.

Order Cancellation Policy

At The Saree Room, we work hard to ship orders with exceptional speed so your pieces arrive as quickly as possible. Because fulfillment begins the moment an order is placed, we’re unable to cancel orders once they have been submitted.

If something doesn’t work out, you’re welcome to use our 15-Day Return Policy or enjoy free exchanges.

Pre-Order Items
Items purchased on pre-order—or any product listed with a shipping disclaimer (e.g., ships in 7–10 business days)—are made to order. These pieces are created specifically based on customer demand, and therefore cannot be cancelled once the order is placed.

If you have questions or need support with your order, please reach out to our team at info@thesareeroom.com
We appreciate your understanding and thank you for shopping with The Saree Room.

We do not currently offer local pick ups. However, all of our pieces are in stock and ready to ship from Toronto, Canada.

Currently we do not have a permanent physical retail location. We recommend you sign up for our newsletter. This can be done via the footer of our website under “SIGN UP AND SAVE.” This will allow you to be notified about upcoming Pop Up Events and also be notified when our permanent stores will be open to the public (soon).

Currently we do not have a permanent physical retail location. We recommend you sign up for our newsletter. This can be done via the footer of our website under “SIGN UP AND SAVE.” This will allow you to be notified about upcoming Pop Up Events and also be notified when our permanent stores will be open to the public (soon).

At The Saree Room, we work hard to ship orders with exceptional speed so your pieces arrive as quickly as possible. Because fulfillment begins the moment an order is placed, we’re unable to make changes to orders once they have been submitted.

That being said, please email us at info@thesareeroom.com as soon as possible and we will do our best to accommodate any changes. 

Pre-Order Items: Items that are not currently in stock but will ship as soon as they arrive—typically within 7–14 business days. View specific product page for more details.

If your order includes both in-stock and pre-order items, we’ll split the shipment. In-stock items will ship immediately, and pre-orders will ship separately once available.

Pre-orders cannot be cancelled, as they are made to order. However, they can be returned once received, if eligible under our return policy.

TSRHOME:

• Wipe pieces off with a damp cloth
• Dry immediately with a soft dry cloth

JEWELRY:

• Use mild soap and water to clean the metal surfaces
• Spot clean with hydrogen peroxide
• Dry immediately after cleaning
• DO NOT use rubbing alcohol

GARMENTS:

• Dry clean only
• DO NOT hand/machine wash or tumble dry
  
  TIPS & TRICKS:
• Indirect contact with a steamer will thoroughly remove wrinkles
• Hang pieces in a bathroom while showering to release wrinkles
• Spot clean with a tide pen

The Saree Room app is available in both the App Store and the Google Play Store. Click here to download our 5-Star Rated app.

Get exclusive access to new drops, early access to app-exclusive sales, and 10% off your first in-app purchase.

All discounts valid on our website are also available to use in APP.

However, APP exclusive discounts cannot be applied on our website.

If you are experiencing any technical difficulties with our app, please email appsupport@thesareeroom.com

We do not offer price adjustments on previous orders, as terms of purchase vary, and once an item is discounted, it may become final sale, limiting our ability to make retroactive adjustments. This policy ensures an equitable purchasing environment, maintaining original pricing, terms, and conditions from the time of submission.

Additionally, purchasing at full price grants you access to our comprehensive return policy, providing flexibility and assurance with your purchase.

We accept all major credit cards including VISA, MasterCard, American Express as well as ShopPay, ApplePay, Paypal, GooglePay, and Sezzle.

Sezzle provides you with a payment option where you can buy now, and pay later.

When you place an order through Sezzle, their unique approvals system reviews your account to determine what sort of repayment plan can be offered. In most cases, it's 25% of the order total due up-front (also called your "down payment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest on pay-in-4, no up-front or hidden fees as long as you pay off your installments on time. Sezzle only charges fees if a payment fails or you need to adjust the date of your payments more than once per order. 

When your order is placed, Sezzle pays The Saree Room in full for the order immediately—so we have the funds and are able to process your order just like if you had paid in full with a credit card! This isn't layaway, so The Saree Room fulfills your order within our normal shipping and processing times.

The checkout is straightforward - select "Sezzle" at checkout, and Sezzle will walk you through the rest of the process.

To learn more, visit the Sezzle website.

CANADA
Duties are included in all orders shipped to Canada

U.S.A.
Customers now see duties and taxes calculated at checkout and paid directly at the time of purchase. As of August 29, 2025, the U.S. introduced new tariffs on international shipments. 

We’ve always taken pride in offering all-inclusive pricing with no surprises at checkout — but these new tariffs are higher than what we can fully absorb.

Instead of passing the entire cost on to you, we’re sharing the impact. To keep shopping affordable, we’ve reduced all U.S. product prices by 25%.This ensures your order total remains fair, transparent, and still delivers the best value possible.

The good news? Since duties are calculated on product prices — and we’ve already dropped all prices by 25% — the duties you’ll pay are lower than they would have been without the price decrease.

INTERNATIONAL
Duties and taxes are not included in product prices.

In some countries, you’ll have the option to pre-pay duties and taxes at checkout. If you do so at checkout, no additional charges will be due upon delivery.

If duties and taxes are not paid at checkout, your local customs office may charge additional fees when your order arrives. These costs vary by country based on local import rules.

Discount codes can be applied at checkout and cannot be combined with any other promotion or discount code. 

Please note: Discount codes do not apply to items that are final sale and/or already discounted.

Any items purchased during a sale or promotion are non-refundable. Eligible full price, non final sale items in that order can be exchanged or returned for store credit only.

Please note that our sale-specific terms and conditions (which can be found on our home page during a sale) apply if they are different than any terms described above.

If you process a return for store credit during a sale or promotion, the store credit amount will equal the price you actually paid at checkout for the item.

Example A: If you purchased during a Buy 1 Get 1 Free promotion and return your free item, the return value of that item will be $0.

Example B: If you purchased during a Buy 1 Get 1 50% OFF promotion and return the discounted item, the store credit issued will equal the discounted price you paid (50% off) at checkout

Yes, you can create an account to access your order history and save your wishlist items. 

Click here to create an account. Alternatively, on desktop, you can click on the user icon on the top right corner of the menu bar. And on mobile, open the menu and click “My Account”.

If you are experiencing issues with your account in any way, please contact us at info@thesareeroom.com and we will be happy to help.

If you forgot your password, please use the “Forgot password?” link on the account login page and enter your email address associated with your account. It will then send you an email to reset your password.

If you have an existing account with us, it is not possible to change your personal details at the moment. However, you do have the ability to edit, add, or delete addresses assigned to your account.

At this time, we do not offer any gift wrapping services but you can ship a package to a friend or family member directly.

Please email info@thesareeroom.com to request we do not include a packing slip with the value of the order.

Yes, you can purchase an e-giftcard here.

Our credits/gift cards are issued in CAD as we are a Canadian company - the value will convert to the customer’s currency when applied to cart.

At checkout, you will see a box that says “Gift Card or Discount Code” type in your Gift Card number in the box and hit enter.

If the cart value is greater than the Gift Card value, you will be prompted to pay only the difference at checkout.

If the cart value is less than the value of the Gift Card, you will be able to re-use the Gift Card on your next purchase. 

No, by law, our giftcards do not expire.

Please email info@thesareeroom.com using the same email address associated with your gift card or your gift card number to request an update on your remaining balance.

Since the establishment of The Saree Room in 2015, we have been very conscious about our carbon footprint and our overall impact on the environment. 

Currently, our garment and shipping packaging are 80% compostable with the goal of becoming 100% compostable by the end of December 2026.

Click here to learn more

All of our packages are delivered using carbon neutral shipping.

Click here to learn more

We’re always excited to connect with new faces who love our brand. If you’re interested in modeling for The Saree Room, please submit your application here:

Apply to Model: Click Here

Please note: we receive thousands of applications each year and are only able to contact applicants who are selected for the next stage or an upcoming shoot.

Please contact us at partnerships@thesareeroom.com for more information on becoming a #TSRPartner.

The Saree Room's Privacy Policy explains how we process your personal data when you shop in our stores, access or use our websites, register for and attend events, engage with us on social media or otherwise interact with us.

For more details, refer to our Privacy Policy Page.

Please visit our Terms of Service Page to learn more.

All of our items are in stock and ready to ship which means we cannot make any customizations.

If you have any questions about sizing, please visit our sizing page.

Because the outfits are ready-to-wear, we do not provide any post purchase discounts for tailoring. With that said, our pieces are designed to be adjustable. For more details please visit our sizing page.

At the moment, we do not have any pieces specifically designed for maternity; however we are working on additional clothing lines that will include maternity specific clothing.

First of all, congratulations!

Our suggestion is to wait until 2 weeks before your event to order because all of our pieces are in stock and shipped from Toronto, that gives you plenty of time to receive it, don’t worry.

Compare your then current measurements against our size chart and then size up one more to compensate for any more growth (if maxed on sizes, FYI each blouse can open up 1 size further).